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Terms & Conditions

These Terms and Conditions explain the nature of Rosie Rees’ business, Rosie Rees’ commitment to the customer, and the terms by which the customer agrees to make use of Rosie Rees’ services.

TERMS AND CONDITIONS OF USE

1. SCOPE OF APPLICATION

Services are rendered and deliveries are made exclusively on the basis of these terms. Any deviating provisions will be valid only if previously confirmed in writing.
2. DELIVERY SERVICE

Any obligation on our part to fulfill orders is subject to availability of the respective article(s), i.e. only as long as the design and color of the article you have ordered is in stock. If delivery is not possible or only at a later date, we will of course inform you and reimburse any advance payments made unless your item is backordered and you do not notify use you wish to cancel. As a matter of principal, delivery dates communicated by us are not binding, but deliveries within Europe are usually made within 5 to 10 business days if the merchandise is in stock. US orders within 2 to 8 business days and worldwide shipments can take up to 15 business days. Again, these are approximate times without commitment on our part. Applicable laws apply only when a delivery date has been confirmed as a fixed date in a written individual agreement. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

3. BACKORDERS

If a backorder occurs on your item(s), you will be placed on a priority waitlist. We will promptly ship item(s) upon arrival. In addition we will inform and update by email with the estimated arrival date. If backordered item(s) are not received in a reasonable length of time, please contact us at rosie@rosierees.com
4. PAYMENT SERVICE

All prices quoted include the legal VAT. All prices are quoted in the order confirmation and are due for payment when the order is placed.
5. RETURN PRIVILEGE

Products ordered may be returned unused and unopened within the first week of purchase. Personal hygiene & intimate products are excluded from the return privilege.
Any defaults of the product must be reported within 7 days of the purchase, with a photograph of the damage, in order to guarantee a replacement. Please report all product defaults to: rosie@rosierees.com

Please note that shipping fees for unclaimed packages will not be refunded.

If you are not completely satisfied with your purchase you may return the product if it hasn’t been used and is in its original packaging with all stickers, labels, tags still intact within 7 days of dispatch. We are unable to accept goods that are not in the original sale condition.
Please ensure all products are suitably packaged in order to prevent damage during return shipping.
You will be given a store credit to the same value once the item has been returned.  The cost of return freight is the responsibility of the customer. It is highly recommended that any returns are sent via Registered Post as Rosie Rees will not be held responsible for items going astray in the mail.

 

6. WARRANTY

Please report any packaging defects immediately to the delivery agent; obvious defects must be reported within 14 days from receipt of the merchandise. Generally, you may claim rectification. If this fails, you may choose between rescission from the contract or reduction of the purchase price and damage compensation as far as permitted by law. If no replacement article is available, we are released from the obligation to deliver. In such cases, we are obliged to inform you without delay and to return any payments you have already made.

Legal warranty terms apply, excluding damage resulting from wear and tear, lack of care or inappropriate handling of the object.

Due to the composition and purity of the ingredients the object is very fragile and has to be handled with appropriate care.
7. RIGHT OF RESCISSION

In the case of typing/printing errors or miscalculations on the website or in brochures, we are entitled to rescission from contracts based on such errors.
8. RESERVATION OF OWNERSHIP

We reserve ownership of any merchandise bought until the merchandise in question and all other articles from the same shipment have been paid for in full.
9. DATA PROTECTION

We will process personal data provided to us in connection with your order. We undertake great care to treat this data confidentially and not to pass the data to third parties in accordance with relevant regulations. We assume that you agree to receive information about new products and offers by post or e-mail unless you notify of that you do not want such.
10. TRADEMARKS

Product and company names mentioned on this web site are the trademarks or registered trademarks of their respective owners and all rights of such are reserved by their owners.
11. GENERAL TERMS

With the execution of an order you accept the terms and conditions stated herein. We reserve the right to alter delivery- and payment terms as well as applicable charges in the case of changes of postal shipping rates without prior notice. It is your responsibility to view our terms for any changes prior to placing an order.You acknowledge we are just a reseller of the product. We are not the manufacturer of the product and as such you release any us from liability and/or damages that you may claim from use of the product and you agree to attach any liability as such directly to the manufacturer. We warrant that we do not alter or modify the products we receive from the manufacturer. In the event we are held liable by any court, we are only liable up to the amount paid by you for the purchase.
12. JURISDICTION

Any terms and conditions concerning the usage of this website will be governed by the laws of Australia and any dispute concerning use of this website will be determined exclusively by the Australian Courts. As far as admissible, the court in Australia shall have jurisdiction for all disputes.

Rosie Rees
Email: rosie@rosierees.com
13. SAFEGUARDING CLAUSE

If any one of the above provisions should be or become invalid, the other clauses remain valid.
14. COPYRIGHT

All web site design, text, graphics, images and all underlying source code, software and all other material on this website are the copyright by us. ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with us or using this website as a shopping resource. Any other use of materials on this website including reproduction for purposes other than those noted above, modification, distribution, or republication–without the prior written permission of us is strictly prohibited.
15. DISCLAIMER

To the fullest extent permitted at law, we are providing this web site and its contents on an “as is” basis and make no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, we do not represent or warrant that the information accessible via this web site is accurate, complete or current.

The same applies for all content or websites that are referred to via hyperlink. We are not responsible for the content of any of these links. Information on prices and availability is subject to change without notice.

 

 

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